Responsible party: Izwe Accommodations Connect. For privacy requests, email vacwork@isizwes.co.za or call +27 84 757 2018.
Information we collect
When you make a booking enquiry, we may collect your name, contact details, student and identity or passport number, institution, guardian and emergency contact details, funding and payment selection, preferred move-in date, room choice, and documents you choose to upload such as proof of identity, registration or funding.
Why we use it
We use this information to assess and manage your accommodation request, verify eligibility and documents, allocate a room, communicate with you, administer payments and occupancy, prevent fraud, keep appropriate business records, and meet legal obligations. We only use information for a compatible purpose or where the law permits or requires it.
Who receives it
Access is limited to authorised Izwe Accommodations Connect staff and service providers who need the information to operate the booking service, host the website, store records, deliver email notifications, or provide professional and regulatory support. We may also disclose information where required by law. We do not sell personal information.
Storage and security
Booking details and uploaded documents are stored in access-controlled systems used to administer bookings. We apply reasonable technical and organisational safeguards appropriate to the nature of the information. No online system is completely risk-free; if a security compromise affects your information, we will respond and notify affected people and the Information Regulator where required.
Retention
We retain booking records and documents only for as long as reasonably needed for the booking, accommodation administration, disputes, legitimate record-keeping, and applicable legal or financial obligations. When information is no longer required, we securely delete, destroy or de-identify it.
Your choices and rights
Subject to POPIA, you may ask whether we hold your information, request access to or correction or deletion of it, object to certain processing, or withdraw consent where consent is the basis for processing. Withdrawal does not affect processing already carried out lawfully and may prevent us from completing a booking where the information is necessary.
Information about other people
If you provide a guardian or emergency contact’s information, please tell them that you are sharing it with us and direct them to this notice. Only provide information that is accurate and necessary.
Complaints
Please contact us first so we can try to resolve your concern. You may also lodge a complaint with the Information Regulator (South Africa) through its official website at inforegulator.org.za.
Changes to this notice
We may update this notice when our practices or legal duties change. The latest version and effective date will appear on this page.